Customer Service for the Win

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Your Instructor


Kristin Horowitz
Kristin Horowitz

It's one thing to specialize in something and then apply it to different things, but what if you did different things - how would that apply to your specialty?

I've always worked for small business - but it didn't occur to me until later in my life that it was where I was meant to be. From working in pet shops to writing catalogs for gynecological sales equipment, to cold calling construction companies to get leads for an estimation software, I've done a lot of different gigs, and it's uniquely suited to me to my true career track in entrepreneurship and nonprofit management.

I started my career as a college English professor, while slowly building the country's first nonprofit bouldering gym. I quit teaching to help my friend's event business take off, and now we both share these companies: The Pad Climbing andAll Out Events. We're world renowned in both venues because we fill a very special niche.

Our climbing gym career started out lucky, we didn't have to hustle to make it work. We just took all our heart and love and committed ourselves to making it better every day. It's now turned into a chain of world-class gyms and fitness studios and went from being a nonprofit with one employee to a for profit with over 50.

In the meantime, we got really good at putting on high logistics events. In that case, we did have to work to get attention and registration dollars, but we've managed to make a profitable go of it and in the process wrote the book on event production.

We've become a husband and wife team with people surrounding us that are like family. We believe in hard work and honest business and we're here to help you get there, too.


Course Curriculum


  Welcome
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  The basic understanding of dealing with people.
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  A lot depends on delivery and mode
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  Wrap up
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!